We've noticed that some of your routers default settings haven't been changed.
You've taken key steps to improve the security of your network.
You can take a few simple steps to fix this and improve the security of your network.
This name will be broadcast publically. Ensure you don't give away any personal details like your name.
Your password should be 12 characters or more. It should be memorable, but not easy to guess.
Your router supports the WPA2 Personal + AES standard of WiFI encryption. We've selected this by default as best practice.
Your connection speed is affected by poor line quality in your area.
8am – 10am
7pm – 11pm
Tested 12 minutes ago
Your connection speed is significantly slower than advertised. Your current speed is about average for your home.
Reliability for your connection is poor. On average, your connecton is lost every 6 hours.
On your street, connection speeds are similar to yours.
In your postcode, your connection speed is slightly faster than average.
In your region, your connection speed is slightly slower than average.
Nationally, your connection speed is slower than average.
Call AusConnect on 800 212 212.
Share your speed and reliability information with CHOICE.
Send a complaint to Telecommunications Industry Ombudsman.
Download a report with your recent performance information.
Trying to load the CHOICE website to check your Internet connection...
Loading the CHOICE website didn't work. There may be a problem with your Internet connection.
Your Internet connection is working. A website can be loaded.
I want help to fix this myself
I want to contact someone about this
Your connection is provided by AusConnect. Call them at 1800 123 456 to talk to support or to arrange a visit from an engineer. Lines are open 24 hours.
Checking the quality of your Wi-Fi signal...
Your router may not be working. It can't be connected to by another product.
Your router is working. It can be connected to by another product.
Your router was supplied with your Internet connection by AusConnect.
Call them at 1800 123 456 to arrange a visit from an engineer.
Lines are open 24 hours.
Checking if your network can communicate with this product...
Your router is able to communicate with this product.
This product was made by XXXX.
Call them at 1800 XXX XXXX to talk to their support.
Lines are open XXXXX.